Room bookings
- We do not accept “bedroom only” reservations.
- As a French “restaurant with rooms” we only offer a French continental breakfast, homemade, freshly baked and served in the comfort of your room.
- All bedroom reservations are automatically guaranteed a table in our restaurant in the evening for dinner.
- If a restaurant reservation is cancelled, then the bedroom reservation will automatically cancel.
- If a bedroom reservation is cancelled, we cannot guarantee availability of a table in the restaurant.
- Full payment of the bedroom rate is required at the time of reservation.
- Rooms are available from 16:00 on the day of arrival and check-out time is 11:00am. If you require a “late check-out” please contact our Reservations team by phone or email on +44 (0)1628 620691 or email reservations@waterside-inn.co.uk. If we are able to accommodate your request please note this may incur an additional charge.
Room confirmation
- Room bookings are confirmed by full payment of the room rate at the time the reservation is made.
- After making your reservation, you will receive a confirmation by email that your booking and any deposit payments have been received. This will confirm the date, duration, numbers for your reservation.
- If you do not receive your confirmation email, please contact our Reservations Team on +44 (0)1628 620691 or email reservations@waterside-inn.co.uk.
Room cancellation
- Should you wish to cancel your booking, please contact our Reservations Team, as early as possible, on +44 (0)1628 620691 or email reservations@waterside-inn.co.uk.
- To guarantee a full refund of the room rate paid at the time of booking, please ensure we receive no less than seven (7) days’ notice prior to the arrival date.
- Cancellation of a bedroom will automatically cancel your restaurant reservation.
- In the event of a “no show” on the day of arrival no refund of the prepayment is given. In the case that the guest is paying with a voucher, then the voucher will be validated and cannot be used on a future occasion.
- Cancellations will always be confirmed back to you in writing.
Pricing
Prices shown on the website are correct at the time of being uploaded but are subject to change without notice.
Dress code
We would like all our guests to feel comfortable to express their own individual style, whilst taking account of the following compulsory rules:
Ladies and gentlemen: smart trainers are acceptable.
The following are not permitted under any circumstances:
- Sportswear e.g. hooded sweatshirts, t shirts, shorts and tracksuit bottoms
- Flip flops and sandals
Gentlemen are required to wear:
- a collared shirt
- long trousers; smart denim is permitted.
- a jacket or blazer, at own discretion
- smart shoes or trainers
Most of our guests like to dress smartly which is appreciated. Failure to adhere to this dress code will result in your reservation not being fulfilled and our full cancellation policy will apply.
Damage and missing items
Please be aware in the case of any damage or soiling caused to our premises during the course of your visit, the full cost for replacement, cleaning or repair will be charged to the card provided. The full cost of any items taken home e.g. umbrellas, bathrobes etc… will be charged to the card provided.
Boat hire
Guests can take our boat on the river from mid-April to mid-September. This is dependent on weather and river conditions. We follow the guidance on the government website for river conditions and it may not be possible to give advanced notice of cancellation if last minutes changes are notified on this website. Before guests take our boat on the river we ask them sign a document as having read the terms and conditions for hiring our boat.
E.V. boat charging
Electric charging is available for a fee of £20.00 at lunch or dinner | £30.00 overnight.
Children
We welcome children but please be aware that since we do not have child friendly facilities, our restaurant and bedrooms are an unsuitable environment for babes in arms or children younger than 9 years old.
Reservation lead time
- Lunch, dinner, bedrooms: up to six (6) months in advance.
- Private dining room: up to twelve (12) months in advance.
Operational hours
- The Waterside Inn is completely closed on Mondays and Tuesdays with the exception of the Tuesday in Royal Ascot week each year when we do open for lunch, dinner and overnight stay.
- Open from 12 noon for lunch and from 19:00 for dinner.
- Lunch: 14:00 last order on main courses | Sunday Lunch 14:30 last order on main courses
- Dinner: 21:30 last order on main courses | Sunday Dinner 21:00 last order on main courses
- Guests are asked to vacate the restaurant by 16.45 at the latest after lunch and by midnight (00:00) after dinner
- Since we have limited bar and lounge facilities, unfortunately we are unable to host you if you arrive ahead of these times.
Last orders at the Bar
- Lunch: 16:30
- Dinner: 23:20 [non-residents] | 23:45 [residents]
- Sunday Licensing Dinner: 22:30 [non-residents] | 23:00 [residents]
Allergies and dietary information
Unfortunately, we cannot cater for dietary requirements on the day of your visit. Therefore please specify any requirements when booking. This information will be checked with you on the day. We cannot guarantee against cross contamination as we have one kitchen only.
Restaurant bookings | Lunch or Dinner for 1-6 people
- A deposit of £150.00 per person is required to secure the reservation.
- We ask guests to reconfirm their booking 3 days (72 hours) prior to the date of their booking.
- We ask for 3 days (72 hours) notice of cancellation for a deposit refund.
- If you fail to honour your booking you will be regarded as a “no show” and your deposit is non-refundable.
- Cancellations will always be confirmed back to you in writing.
Private dining | Our option for lunch or dinner for more than 6 people
- Minimum party size for private dining is 6 guests. If your party is fewer than 6 guests, a supplement of £240.00 for each person less will be charged.
- No Room hire charges for parties up to 8 guests. Room hire charge is £50.00 per person for parties from 9 to 14 guests.
- A deposit of £200.00 per person is required to secure the reservation.
- The remainder of the full cost must be paid on departure on the day of the event. In special circumstances, with the prior written agreement of the General Manager, settlement can be arranged to be paid no later than seven (7) working days after the event.
- Please ensure we receive no less than 7 days’ notice before the dining date, regarding any amendments or reduction of guests, to avoid any charges.
- Cancellations will always be confirmed back to you in writing.
Pre-selected menu
- Parties up to 8 guests may choose a la carte on the day.
- Parties of 8 – 10 guests may choose a la carte menu in advance.
- Parties for 10+ guests must select one set menu for the whole table in advance.
We will, of course, cater for anyone with special dietary requirements.
Service charge & V.A.T.
Our prices are inclusive of V.A.T. at the current rate but exclusive of a 12.5% discretionary service charge, which will be added to our final bill.
Alain Roux Culinary School
A full list of terms and conditions for Alain Roux’s Culinary School can be found by following this link
E.V. car charging
Porsche drivers:
Tap their Porsche Charging Service card to charge for free OR venue uses one of the ‘Destination Charging’ RFID cards provided with the chargers.
Non-Porsche drivers:
Our team will manually activate the charging station for you. We charge a flat fee of £20.00 at lunch or dinner | £30.00 overnight.
Photography
Guests are kindly advised that, if you wish to take a discreet photo please refrain from using any flash and kindly respect the privacy of others.
Pets and guide dogs
Animals are not accepted unless assisting guests with disabilities.
Disability
The restaurant is accessible for wheelchairs, but our cloakrooms are not. Please advise our Reservations Team of your needs in advance, so we can assign the most suitable table.
Vouchers
- If making a reservation with a prepaid voucher, please inform the Reservations Team when making your booking. You will be asked for your unique Voucher reference number.
- Voucher validity is 12 months from the date of purchase. Vouchers must be booked and undertaken prior to the expiry date printed on the Voucher. Otherwise, the Voucher will be deemed to be invalid and no liability can be accepted by The Waterside Inn.
- Advanced bookings are essential and reservations remain subject to availability.
- Please bring your original Voucher with you and present to your host/hostess when you first arrive at the restaurant as this is your form of payment.
- Lost, stolen or non-present vouchers cannot be replaced or reprinted. In the situation that the original voucher cannot be presented upon arrival, your bill will have to be settled using an alternative method of payment.
- Vouchers can be redeemed once only and may not be exchanged for cash, replaced if lost and they are non-transferable or refundable.
- Cancellation of a booking within 72 hours of your reservation will render the Voucher null and void and cannot be reused.
- Vouchers are inclusive of V.A.T. at the current rate.
CCTV
- In the public areas of The Waterside Inn and some staff areas, CCTV is in operation and video recordings may be made.
- This activity is for security and operational reasons, to improve the security of our clients and staff and to aid the general management of our business.
Loss of, or damage to, guests’ property
Unfortunately, we cannot accept responsibility for items left by any guests upon departure, whether staying overnight or otherwise, anywhere on our premises. This includes everywhere in The Waterside Inn’s main building, car parks, gardens and all annexes including River Cottage, Ryepeck Cottage, Tan Home, Old Tan House, the main terrace, jetties, summerhouses and our boat, The Waterside Inn II.
If you think you have left something behind, please let us know as soon as possible. Items of lost property can be returned upon request. Any postage costs more than £5.00 must be borne by the owner. Due to the high volume of lost property, we reserve the right to dispose of it, or give to charity, if it remains unclaimed after 90 days from the stay or visit date.
Limitations on our Liability:
In accordance with the Hotel Proprietors’ Act, 1956, we may in certain circumstances be liable to make good any loss of or damage to a guest’s property, even though it was not due to any fault of the proprietor or staff. This liability, however:
- extends only to the property of resident guests with sleeping accommodation at the hotel;
- is limited to £50.00 for any one article and a total of £100.00 in the case of any one resident guest, except in the case of property that has been deposited, or offered for deposit, for safe custody;
- does not cover vehicles of any kind, or property lost in them, or live animals.
This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietor of this hotel, in any particular case.
Alain Roux, Chef Patron
